Selling or buying on the Vinted platform offers many advantages, starting with the possibility of obtaining good prices for second-hand items. However, sometimes you can make a purchasing mistake or decide that you ultimately want to keep an item if you are a seller.
How do I cancel a sale on Vinted and what are the steps to follow to cancel a sale or order? Response elements.
Presentation of the Vinted platform
Did you know that Vinted was created in Lithuania? Invented in 2008 by a Lithuanian couple, this community platform’s primary objective was to allow Lithuanian women to exchange clothes. Very quickly, Vinted established itself, first in Germany, and then in the United States (2010), before invading the international market.
Vinted is a resounding success with a wide audience, particularly teenagers who like the user-friendliness of its interface and easy access from the smartphone if you have downloaded the Vinted application.
If, originally, the clothes exchanged mainly concerned women, today we find second-hand clothes and accessories for women, men, and children. You can also find rare gems with brands resold at very low prices.
An article published on LSA Conso in 2019 headlined: “Vinted, the king of second-hand goods with a business volume of 1.3 billion euros”
France is, moreover, described as Vinted’s “ locomotive ” due to its success with the population, as highlighted by CEO Thomas Plantenga (source: Les Échos Start, March 21, 2023).
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The advertising message heard regularly on television channels: “You no longer wear it, sell it!” » gives several messages. The familiarity requires proximity with a rather young clientele of this platform. The fight against waste is also highlighted: rather than throwing it away, why not sell it Because there is certainly someone who will need it.
On the practical side, Vinted offers a rather simplified transaction. All the buyer has to do is choose the item and pay for it by credit card directly online. From then on, the seller has 5 working days to send the order. However, unforeseen events may occur, such as an item that is no longer available and, in this case, the seller must cancel the sale.
In other cases, it is the buyer who wishes to cancel their order.
Whether for the seller or the buyer, it is important to know how to cancel a sale or purchase on Vinted. We explain how to do it in this article.
Cancel a Vinted sale as a seller
When and how can a seller cancel a sale?
A seller has the option to cancel a sale but the cancellation conditions depend on the category of seller concerned. A classic seller and a professional seller do not follow the same conditions.
The traditional seller can, if the item has not yet been sent, cancel the sale. However, the professional seller will not be able to cancel a transaction that the buyer has already paid for. Once the buyer has received their order confirmation, the transaction cannot be canceled by the professional seller.
When cancellation of the sale is possible, the seller must proceed as follows to cancel the sale:
- he goes to the Vinted application on his phone, then opens a conversation with the buyer concerned;
- at the top of the screen, on the right, he will click on the “i” icon, which allows access to the “details” page;
- he can then click on “cancel the transaction (or order)” at the very bottom of the menu.
- They will be asked to indicate the reason for the cancellation: this field must be completed to complete the cancellation of the order.
Once he has canceled his transaction, the seller can restore the ad corresponding to the item with the information relating to this item (description, photos, price) by pressing the “Republish” button which is found later in the conversation.
The consequences of a cancellation for the seller
The cancellation of a sale by any seller means that they will not be compensated by the platform for shipping costs.
However, if the cancellation follows a case of items lost or damaged during transport, he may turn to the transport company to request compensation for delivery costs.
How do I cancel an order as a buyer?
Conditions for canceling an order
On the buyer’s side, the possibility of canceling their order is determined by the shipping status : has the package left or not?
If the seller has already shipped the package, canceling the order may be a little more complicated than if the package has not yet shipped. Cancellation when the package has left is not absolutely possible on Vinted, except under certain conditions :
- the ordered items never arrived;
- the items delivered do not conform to the description given on the site;
- you notice that the items delivered are damaged.
TO KNOW:
with a professional seller, the cancellation conditions may be different. You will need to refer to the general conditions of sale for purchases from professional sellers.
If you wish to cancel an order that the seller has not yet sent, cancellation will be possible within the time frame for sending the package. Remember that the seller has 5 days to ship an order. It is therefore important to react within this time frame to cancel an order more easily.
The seller may be preparing the shipment and has already printed the shipping slip, but the package has not yet left. In this case, it is possible to contact the seller to inform them of your wish to cancel the order.
The cancellation procedure for the buyer
The buyer can cancel their order by following the following procedure on the
Vinted platform:
- Go to the application and open a conversation with the seller;
- At the top of the screen, on the right, click on the small “i” icon to access the details page;
- Once on this page, look at the bottom of the menu for “cancel order” or “cancel transaction” and click on it;
- Fill in the reason for cancellation in the relevant field.
Your refund will be made after cancellation. This may take more or less time, depending on the payment method used at the time of purchase.
How to avoid negative reviews after a cancellation?
Generally speaking, on sales and purchase platforms, it is best not to get into the habit of canceling sales or purchases. While you may make a mistake or have good reasons to cancel, this should remain rare. It will be better to take the time to think carefully before the transaction.
However, there are circumstances that make cancellation legitimate.
Tips for the seller are:
think carefully before putting an item on sale to avoid subsequently canceling the sale. If in doubt about an item that you might want to keep, it is best to either hide it so that it does not appear to potential buyers, or remove it from the wardrobe;
do not hesitate to discuss with the buyer to find a solution if you have to cancel the sale (for example: possibly offer a similar item).
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Common advice for the seller and the buyer: In any transaction, it is best to remain courteous. Discussions via the platform can sometimes help find solutions. Stay open and exchange as much as possible during the transaction. These habits will prevent you from having negative evaluations of Vinted.
What to do after cancellation?
When the cancellation is effective, the Vinted platform will reimburse the buyer. If he made a payment by credit card, the latter is re-credited with the amount concerned. The buyer sees on their profile that the transaction is marked as “canceled”.
The seller who has made a cancellation will then have to put his item back online, which is done by clicking on the “Republish” button in the conversation with the buyer affected by the cancellation. This function allows you to put the ad and all the information back online.
FAQ about canceling a sale on Vinted
I am a seller and I cannot send my package within 5 days. What to do?
On the Vinted platform, the seller must respect a deadline of 5 working days for sending their package once the buyer has validated their order by paying for the item. After this period, Vinted reserves the right to cancel the transaction.
However, for personal reasons, it may happen that the seller cannot ship within 5 days. In this case, he will need to contact the customer service of the Vinted platform as quickly as possible to justify his delay.
The seller can also make arrangements with the buyer and find a solution for a slightly delayed shipment.
I need to contact customer service on the Vinted platform: how do I proceed?
There are several options for contacting customer service, which may be necessary if you are a seller and you have a delay in sending a package within 5 days of ordering.
You can fill out a contact form on the Vinted website or send a message by email to: legal@vinted.fr if you wish to make a complaint.
From a smartphone and the Vinted application, it is possible to ask a question to customer service by going to the “About” section and then “Help Center”. You will then need to fill in the field concerning the subject of your request and click on “contact support”.
I ordered an item on Vinted and I never received the package: how can I get a refund?
Go to Vinted in your Private Messages and click on “I have a problem” within 2 days, so as not to lose your right to a refund. Then, follow the steps indicated to report your problem.
Make a copy of your exchanges with Vinted throughout the claims process. This will also be the same procedure if you receive your package but notice that the items are damaged.
Canceling a sale on Vinted can seem complicated, but by following the right procedures and communicating effectively, sellers and buyers can navigate the process with ease.